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Ordering & Returns

Shipping

We ship Monday to Friday with Canada Post. Orders are processed 1-3 business days after they are submitted. If you require faster shipping or have any other concerns please don’t hesitate to contact us and we'll do our best to accommodate you! Delivery estimates below are in business days: 

Canada

FREE
Orders over $100
Canada Post Expedited Parcel
5-8 days
$8
Orders under $100
Canada Post Expedited Parcel
5-8 days
$20
Priority
Canada Post Priority
1-3 days

USA

 FREE
Orders over $150
Tracked Packet International
5-10 days
$9
Orders under $150
Tracked Packet International
5-10 days
$35
Express
Canada Post Xpresspost
2-5 days

International

$35
All orders
Tracked Packet International - Air
7-10 days


Taxes and Duties

Canada
If your order is being sent to Ontario, New Brunswick, Newfoundland, Nova Scotia or Ontario you will be charged HST. If your order is being sent to any other Canadian province, you will be charged GST only. No sales tax will be added to American and International Orders. American and International customers are responsible for any duties and taxes at the time of delivery of the package.

USA & International Orders
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Customs policies vary from country to country. Please consult your country's customs office for an accurate estimate. All international packages are subject to possible customs delays.

Returns

All online purchases can be returned for exchange or refund. Your order will come with a return slip that you must fill out and enclose with your return. Please mail all returns back to us here:

Birds of North America
5 Adrian Ave., #203
Toronto, ON
M6N 5G4
Canada

Returned merchandise must arrive back at Birds of North America no more than 30 days after the initial order date. All returns must be in 100% new condition, unworn, with all original tags in place. Please ensure the clothing is packaged safely (in its original packaging, whenever possible), as we cannot accept damaged returns. The form included with your order will allow you to indicate whether you would prefer an exchange or refund for your returned item. Please note that we cannot refund shipping fees.

USA & International returns
We are unable to accept returns that require duty or tax payment upon receipt. Please consult your shipping provider about how to avoid this when returning items.


Stock Availability

All items are in stock unless otherwise stated. If an item you order is out of stock, we will email you immediately with either a time frame on a re-stocking date, or a refund notification.